HR management

Error register

Every mistake is logged with its cause and outcome. Only documented, recoverable costs are recovered, and only after approval.

Serious

Fine, expedite charge or missed client deadline

Moderate

Re-submission or re-typing paid by the firm

Minor

Corrected in-house, no cost

Cost this month

AED 15,800

AED 1,625 recovered at 25% share

Logged errors — August 2026

9 entries

Ref	Severity	What happened	Officer	Job	Cost	Recovered	Approvals
ER-220 Day 6	Minor Not recoverable	Client name spelled incorrectly on the application form Cause: Caught at the typing centre before submission Outcome: Re-typed same day	SH Sameer Haq Raised by Divya Menon	JB-4132	—	—	Appealed 1/2
ER-221 Day 10	Moderate Recoverable	Wrong document version submitted to GDRFA Cause: Superseded tenancy contract attached Outcome: Re-submission fee paid	AR Anjali Rao Raised by Divya Menon	JB-4143	AED 400	−AED 100	Accepted 2/2
ER-222 Day 5	Serious Recoverable	Establishment card renewal filed after expiry Cause: Reminder acknowledged but not actioned Outcome: Late fine paid by the firm	KN Khalid Noor Raised by Divya Menon	JB-4110	AED 4,700	−AED 1,175	Accepted 2/2
ER-223 Day 9	Moderate Recoverable	Emirates ID application submitted with expired passport copy Cause: Passport renewed but the file was not updated Outcome: Application rejected, refiled	DM Divya Menon Raised by Divya Menon	JB-4127	AED 800	−AED 200	Accepted 2/2
ER-224 Day 3	Minor Not recoverable	Invoice raised against the wrong client record Cause: Two similarly named accounts Outcome: Credit note issued	SH Sameer Haq Raised by Divya Menon	JB-4123	—	—	Appealed 1/2
ER-225 Day 18	Serious Recoverable	Labour quota application lapsed, client could not onboard staff Cause: Quota approval expired before use Outcome: Expedite charge to recover	AR Anjali Rao Raised by Divya Menon	JB-4135	AED 4,400	—	Dismissed 0/2
ER-226 Day 7	Moderate Recoverable	Ejari registration filed under the wrong premises number Cause: Unit number transposed Outcome: Re-registration fee	KN Khalid Noor Raised by Divya Menon	JB-4122	AED 600	−AED 150	Accepted 2/2
ER-227 Day 15	Minor Not recoverable	Renewal reminder not sent to the client Cause: Contact record missing an email address Outcome: Client called instead	DM Divya Menon Raised by Divya Menon	JB-4106	—	—	Accepted 2/2
ER-228 Day 17	Serious Recoverable	Trade licence renewal missed the grace period Cause: Job left unassigned during leave Outcome: Fine plus expedite	SH Sameer Haq Raised by Divya Menon	JB-4102	AED 4,900	—	Appealed 1/2

Recovery is capped at 5 days of wages per officer per month and applies only to accepted, recoverable entries. Rules live in the commission scheme; amounts are applied in payroll.